Frequently Asked Questions

Moori wet wipes are expertly formulated by a pharmacist certified in both Malaysia and Singapore, thoughtfully designed in Japan, and manufactured in the PRC with strict adherence to GMP and ISO 9001 standards.

The shelf life of an unopened wipes is 2 years from manufacturing date. You can find the date of manufacturing and expiry date at the bottom of the wipes package.

Close the lids each time after dispensing a wipe. Store at cool and dry area.

Our premium wet wipes are designed to be thicker (70gsm) and larger (170mm x 200mm) compared to sensitive wet wipes, which are 60gsm and measure 150mm x 200mm.

When it comes to formulation, premium wet wipes are enriched with Vitamin E and Aloe Vera, while sensitive wet wipes contain Aloe Vera and Camellia Seed Oil.

Benefits of Vitamin E 

  1. Protection: Acts as a powerful antioxidant, helping to neutralize free radicals that can damage delicate skin. It forms a protective barrier to defend against environmental stressors such as pollution and UV exposure, promoting overall skin health.  
  2. Deep Hydration: Enhances the skin’s ability to lock in moisture by strengthening the natural skin barrier. This helps prevent dryness and dehydration, keeping the skin soft, smooth, and well-nourished.  
  3. Soothing & Calming: Known for its anti-inflammatory properties, Vitamin E may help reduce redness, irritation, and discomfort. It is particularly beneficial for individuals with sensitive or eczema-prone skin, as it aids in soothing itchiness and promoting skin repair.

Benefits of Aloe Vera

Aloe Vera is particularly valuable for its gentle yet effective ability to keep skin healthy, calm, and nourished.

  1. Soothing and Calming: Aloe vera is well-known for its ability to soothe irritated or inflamed skin. It can help reduce redness and calm conditions like diaper rash, sunburn, or sensitive skin reactions.
  2. Hydrating: Aloe Barbadensis Leaf Extract is rich in water content, providing deep hydration without feeling greasy. It helps to keep the skin moisturized and soft, making it ideal for dry or chafed skin.
  3. Healing Properties: The extract has natural healing and regenerative qualities, helping to promote faster skin recovery. It can aid in healing minor cuts, abrasions, and even minor burns, making it a valuable addition to baby care products.
  4. Gentle on Sensitive Skin: Aloe vera is gentle and non-irritating, making it perfect for sensitive skin, including babies. It can be used on delicate skin without causing harm or discomfort.
  5. Anti-inflammatory: Aloe has natural anti-inflammatory properties that can help reduce swelling, irritation, and redness, making it beneficial for skin conditions like eczema or psoriasis.

Benefits of Camellia Oil

This luxurious, nutrient-rich oil is an excellent choice for promoting healthy, hydrated, and soft skin, making it an ideal ingredient in baby wipes. 

  1. Deep Hydration: Camellia oil is rich in essential fatty acids, particularly oleic acid, which helps to deeply hydrate and retain moisture in the skin, leaving it soft, smooth, and nourished.
  2. Rich in Antioxidants: The oil contains powerful antioxidants like vitamins A, C, and E, which help protect the skin from free radical damage caused by environmental stressors such as pollution and UV rays, supporting healthier, more youthful skin.
  3. Soothes and Calms: Known for its anti-inflammatory properties, Camellia oil helps soothe irritated or sensitive skin, making it ideal for conditions like eczema, dermatitis, or dry patches, and offering gentle care for baby’s skin.

You can track your order’s progress through the Order History. If it is listed as 'Shipping In Progress,' click 'View Order' to find the courier details.

Alternatively, do check your email inbox for a Shipped Order notification with a tracking number. For any assistance, feel free to contact us with your Order Number, and we’ll get back to you shortly.

For West Malaysia, once your order is dispatched, the courier typically takes 3-5 working days to deliver. For East Malaysia, delivery usually takes 5-6 weeks.

Kindly contact us and our customer service representative will assist you.

If no tracking information is available, your parcel may still be in transit and hasn't yet reached the local courier hub. Tracking details typically take up to 24 hours to update. If you need further assistance, please feel free to contact us.

We accept all Credit/Debit Card under VISA & MASTERCARD, FPX Online Banking, Boost, GrabPay, Touch n Go e-Wallet, Maybank QR Pay, etc. For more other payment options, please see the list of payment options when checking out.

All customers who subscribed to our mailing list or made a purchase were automatically enrolled in our rewards program. If you have multiple customer accounts, please note that only one rewards account has been assigned per person.

Signing up is completely free, and you'll never have to pay anything extra to earn points. It's simply our way of rewarding you with points every time you make a purchase.

Redeeming your points for amazing rewards is quick and easy! Just visit our rewards page, browse the available options, and click the 'Redeem' button to claim your chosen reward. Kindly note that points cannot be directly converted into credit or cash. 

Yes, every point earn will have a validity period of 2 years.